Answers Before You Start.

How telehealth appointments, lab testing, treatment decisions and pricing work at Hormone Balance Centers.

Man on a phone call while working on a laptop at home

Are appointments online or in person?

Hormone Balance Centers provides telehealth care for eligible patients in Utah and Idaho.

Appointments are conducted online through a secure telehealth platform.

How does an online appointment work?

After beginning the intake process, you receive instructions for completing forms and accessing the secure patient portal.

Your medical provider can meet with you by video, discuss symptoms and medical history, review laboratory results, and provide follow-up care remotely.

How long are appointments?

Appointment length varies based on the type of visit and the patient’s needs.

Initial evaluations generally require more time than routine follow-up appointments.

What laboratory tests do you perform?

New patients complete bloodwork before the first live video visit. The HBC Male HRT panel includes total testosterone, estradiol, hemoglobin and hematocrit, PSA, creatinine and eGFR, and GGT.

Additional testing depends on your history and findings, including a repeat morning testosterone test when it is needed to establish the diagnosis. If you are transferring TRT care, your existing labs are reviewed. See low testosterone testing.

Does a "normal" testosterone result mean nothing is wrong?

Not necessarily.

Laboratory results are only one part of an evaluation.

Symptoms such as fatigue, poor sleep, low libido, brain fog, mood changes, or changes in body composition can have many possible causes.

Your provider considers laboratory results alongside the rest of your clinical picture.

Is testosterone automatically prescribed if I have symptoms?

No.

Testosterone is prescription medical treatment and is only prescribed when a qualified provider determines that it is medically appropriate.

Do you prescribe testosterone creams?

No. TRT at Hormone Balance Centers is testosterone injections only. Medication and dosing are prescribed individually by your clinician.

How often will I need follow-up on TRT?

Monitoring is individualized. Patients starting TRT may need earlier check-ins and more labs. Established patients on a stable dose generally get an asynchronous follow-up within about six months, and transfer patients with an established dosage and lab history generally do not need new bloodwork at that follow-up unless it is clinically indicated. Monitoring changes if your dose changes, symptoms persist or side effects develop. See TRT monitoring.

What does TRT cost?

There are two separate ways to pay for TRT care.

Evaluation and prescription-fee option: the initial evaluation visit has no separate charge, and a $49 TRT prescription fee is charged only if your clinician prescribes TRT. Medication, labs and optional follow-up visits are separate, and their costs are disclosed before you pay.

Annual-care program: $750 for the first year if you are new to TRT, or $400 per year if you are transferring established care. Medication and labs are purchased separately.

The two offerings are not combined. See TRT pricing.

How much does testosterone medication cost?

The current price through Brighton Compounding Pharmacy is $80 for a 90-day supply.

Brighton Compounding Pharmacy is a separate business entity from Hormone Balance Centers.

Do I have to use Brighton Compounding Pharmacy?

Patients should discuss pharmacy options and prescription fulfillment with the care team.

Brighton Compounding Pharmacy is a separate pharmacy entity from Hormone Balance Centers.

Do you accept insurance?

No. Hormone Balance Centers is self-pay and does not accept insurance, HSA or FSA. Any cost that applies to you is disclosed before you pay.

Is there a fee if I am not prescribed TRT?

Under the evaluation and prescription-fee option, the initial evaluation visit has no separate charge and the $49 TRT prescription fee is charged only if your clinician prescribes TRT. Labs and optional follow-up visits are separate, and their costs are disclosed before booking or payment. Labs are $100 per panel through HBC, or you can use your own provider, as long as it is the full HBC Male HRT panel.

Can testosterone affect fertility?

Testosterone therapy can affect fertility.

Anyone who wants children now or may want children in the future should discuss this with their provider before beginning treatment.

Is TRT safe?

All prescription treatments have potential benefits, risks, side effects, and contraindications. Whether TRT is appropriate depends on the individual patient.

TRT may not be appropriate for men planning fertility, or for men with elevated hematocrit, untreated severe sleep apnea, prostate or breast cancer concerns, or certain significant cardiovascular conditions. Your clinician discusses your risks and benefits with you before any prescription.

How do I get started?

Use the Get Started page to request a consultation.

You will receive instructions for the next steps in the intake and evaluation process.

Who can I contact with questions?

Call or text Hormone Balance Centers at 385-361-8549.

Do you offer TRT and hormone therapy in Salt Lake City?

Yes. Hormone Balance Centers provides TRT and hormone care by telehealth to eligible adults across Utah, including Salt Lake City, Provo, Lehi and American Fork. Appointments happen by secure video, so there is no office to drive to. See the areas we serve.

Which areas do you serve?

We care for eligible patients located in Utah and Idaho, including Salt Lake City, Provo, Lehi and American Fork in Utah, and Boise and Idaho Falls in Idaho. You need to be in Utah or Idaho at the time of each visit. See all service areas.

Do you have an office I can visit?

No. Hormone Balance Centers is telehealth only. There is no walk-in office; evaluations and follow-ups happen by secure video.

Do you offer evening appointments?

Yes. Evening appointments are available Monday through Friday. Call or text 385-361-8549 to find a time.

Who will I see?

Care is led by Adam Russell, PA-C, a board-certified Physician Assistant with experience in endocrinology and internal medicine. Learn more about our team.

What happens at my first visit?

You start with a health intake covering your history, medications, symptoms, goals and any previous treatment. New patients complete bloodwork before the first live video visit; if you are transferring care, your existing labs, prescription and established dosage are reviewed.

At the video visit your clinician reviews your results, discusses risks and benefits, answers your questions and builds an individualized plan. An evaluation does not guarantee a prescription. See how TRT care works.

How do I log in to the patient portal?

Existing patients can sign in from the patient portal page, where you can message your provider securely.

Do you treat women?

Yes. We offer hormone evaluation for women with concerns related to menopause, perimenopause, sleep, mood, energy and libido. Women's evaluation is a separate pathway from men's TRT. See hormone care for women.

Do you offer GLP-1 weight management?

Yes. We offer medical weight management with semaglutide and tirzepatide when it is medically appropriate. See GLP-1 weight management.

Can I transfer my existing TRT prescription to you?

Yes. Men transferring established TRT care are a significant part of our practice. Your clinician reviews your existing labs, prescription and established dosage. In the annual-care program, transfer care is $400 per year, with medication purchased separately. See TRT pricing.

Is there a monthly membership?

No. The annual-care program is billed per year ($750 for the first year if you are new to TRT, or $400 per year if you are transferring established care), and the separate evaluation and prescription-fee option has no membership. Medication and labs are purchased separately. See TRT pricing.

How much does GLP-1 weight management cost?

GLP-1 care is $119 to $129 per month, including the medication, depending on the medication type and dosage. See GLP-1 weight management.

Do you take TRICARE?

No. Hormone Balance Centers is self-pay and does not accept TRICARE or other insurance, or HSA or FSA payments. See TRICARE and TRT.

No questions match that search. Call or text 385-361-8549 and we will answer it.

Medical references

These references provide general medical context. Individual diagnosis and treatment decisions should be made with a qualified medical provider.

Scroll to Top