Your Questions, Answered.
YOUR HORMONES
What is bioidentical hormone replacement therapy (BHRT)?
As we age, our natural hormone production declines, leading to common symptoms like chronic fatigue, insomnia, weight gain, low libido, and mood swings. Bioidentical hormone replacement therapy (BHRT) is a treatment designed to restore your body’s optimal hormonal balance. We use hormones that are structurally identical to the ones your body naturally produces. Because they are a perfect match for your body’s hormone receptors, this approach is highly effective and minimizes side effects, helping you feel like yourself again.
I've heard about GLP-1s for weight loss. Do you offer them?
Yes, when clinically appropriate, we utilize GLP-1 medications (such as Semaglutide and Tirzepatide) as part of a comprehensive wellness plan. These are powerful tools that work with your body’s natural systems to help regulate appetite and blood sugar. Our approach is to integrate GLP-1s as part of a holistic plan, ensuring they support your long-term health and vitality goals, not just short-term weight loss.
How does hormone balancing improve my overall wellness?
Think of your hormones as the foundational communication system for your entire body. When they are out of balance, it can affect everything from your energy and mood to your sleep and metabolism. Our goal is not just to treat a single symptom but to restore that foundational balance. By optimizing your hormones, we help you build a sustainable platform for long-term health, allowing you to not just live, but to live with a higher quality of life, full of energy and vitality.
What does the treatment process look like long-term?
Hormone balancing is a journey, not a one-time fix. After your initial plan is established, we partner with you through regular check-ins [Consider mentioning the year program if accurate: “often involving monthly check-ins in our comprehensive annual program”]. We carefully monitor your progress and make precise adjustments based primarily on how you feel, not just lab numbers. Our goal is to help you reach and maintain your optimal balance, empowering you to move beyond just surviving and truly thrive for the long term.
yOUR VISIT
Are your appointments in-person or online?
To provide focused, expert care to patients across both Utah and Idaho, our practice is fully online. All visits are confidential and conducted through our secure, HIPAA-compliant telehealth platform, allowing you to receive care from the comfort and privacy of your home.
How do the online appointments work? Is my information secure?
Your privacy is our top priority. We use SimplePractice, a state-of-the-art, HIPAA-compliant platform for all patient interactions. After you request your first visit, you’ll receive a secure email with a private link to set up your personal patient portal and complete your intake forms. All video calls, medical records, and lab results are stored securely in your portal, which you can access 24/7.
How long are the appointments?
We are committed to giving you the time you deserve. Your free 15-minute consultation is for initial questions. The initial intake visit is a comprehensive deep-dive scheduled for 30-60 minutes, allowing us to listen to your entire story without a ticking clock. Follow-up appointments are typically 15-30 minutes.
What are your clinic hours?
We understand you have a busy schedule. To better serve working professionals and parents, our clinic operates exclusively during evening hours. We currently offer online consultations from 6:00 PM to 8:00 PM (Mountain Time) on Wednesdays and Thursdays, with plans to expand our hours.
What kind of tests do you perform?
Our process begins with comprehensive lab work designed to see the whole picture, not just isolated numbers. Standard panels often miss crucial details – for example, only checking TSH for thyroid issues misses the vital Free T3, the active hormone your cells actually use. We analyze your entire hormonal pathway – from A to B to C to D – including key metabolites, to pinpoint the exact spot that needs support. This allows us to find the true root cause, even when other tests say “everything looks normal.”
What makes your approach different from other clinics?
Our entire practice was founded on the belief that you deserve a healthcare partner who truly listens. We reject the 15-minute, symptom-focused model. Our philosophy is to partner with you to find the root cause of your issues. We don’t just want you to feel “normal”—we work with you to achieve your optimal health, so you can thrive in life, not just survive.
Do you accept health insurance?
We do not accept health insurance. To provide a higher level of personalized, in-depth care without the restrictions often imposed by insurance companies, we operate on a self-pay basis. This allows us to focus on what’s truly best for your health. We can, however, provide you with a detailed receipt (“superbill”) that you can submit to your insurance for potential out-of-network reimbursement.
How do I get my prescriptions?
We make the prescription process seamless and convenient. After your consultation, our Operations Manager, Jehn, will personally reach out to coordinate your prescription. We partner with Brighton Pharmacy, a top-tier compounding pharmacy that can ship directly to your home, but we are happy to send your prescription to any compounding pharmacy you prefer.
What are the costs, and how is billing handled?
We believe in simple, transparent pricing with no hidden fees.
Initial Consultation (30-60 mins): $250
Follow-Up Visits (15-30 mins): $150
Annual Wellness Package: $1750. This is our most popular option, covering your initial intake and all necessary follow-up visits for an entire year. This can be paid in installments.
Who do I contact if I have questions?
We are here to help! For any questions about becoming a new patient, you can call or text us at 800-836-0894. Our Operations Manager, Jehn, will be happy to assist you.